Your first session is a chance for us to get to know each other. We’ll talk about what’s bringing you in, what you’re hoping to explore or shift, and any past experiences with therapy. You’re welcome to share at your own pace. There’s no pressure to dive into everything right away. This session also gives us space to discuss consent, confidentiality, and what working together will look like.

Many extended health benefit plans cover psychotherapy services with a Registered Psychotherapist (RP). I encourage you to check directly with your insurance provider to confirm your specific coverage. I provide detailed receipts that can be submitted for reimbursement. Direct billing is not available at this time.

Session frequency depends on your needs, goals, and availability. Most clients start with weekly or biweekly sessions in the early stages of therapy and adjust as they go. We’ll decide on a rhythm that feels supportive and revisit it regularly to ensure it continues to meet your needs.

Yes, of course. I ask for at least 24 hours' notice for any cancellations or rescheduling. This allows me to offer the spot to another client. Appointments cancelled with less than 24 hours’ notice may be subject to the full session fee.

Individual therapy sessions are 50 minutes long, with the remaining 10 minutes reserved for clinical documentation and reflection. This structure ensures your session stays focused and meaningful, while also allowing me to track your progress and tailor ongoing support with care. It gives us space to go deep without feeling rushed, while respecting your time, energy, and therapeutic process.

Jacobs Psychotherapy is a fully virtual clinic. All sessions are offered online through a secure, confidential platform, allowing you to access support from anywhere in Ontario. In-person sessions are not currently available.

It’s completely normal to feel unsure, whether you’re new to therapy or have had mixed experiences in the past. What matters most is finding a therapist who feels like the right fit for you: someone you feel safe, seen, and supported with. Our first session is a low-pressure space to explore that. I’ll meet you where you are and go at a pace that feels comfortable. If at any point it doesn’t feel like the right match, that’s completely okay. Therapy works best when it’s grounded in trust and connection, and I’m always happy to support you in finding care that feels like a better fit.